# Global variables {% hint style="info" %} **Global variables** store the same value for all users {% endhint %} For example, you have created a global variable %number\_of\_orders% and you want to store in it the number of users who have left a request for your product. In such a case, at the end of the ticket collection script, you can add a "set variable" step that will add one to the %number\_of\_tickets% variable. So you can store exactly the total number of applications: each new one will be taken into account. The bot will increment the same variable regardless of which user it is chatting with. For such purposes, a global variable is great. And with the help of a global array variable, you can distribute limited promotional codes. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.smartbotpro.io/scripts/variables/global-variables.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.