The "Send notification" action allows you to notify the account manager of certain events.
Let's add this action through the additional menu on the side or right-click in an empty area of the screen.
In the block menu, we can choose which of the managers to notify when the user performs the desired action.
Then we select the necessary connected channels: a VK group, a Telegram channel, or all at once.
Now it remains only to link the admin notification with an appropriate condition with an arrow. For example, if the user's message contains the word "product".
The "User input" event is connected to the "Message to admins" action and set to condition if the message contains the word "product"
Notification will be received by all managers in all channels
This is what the result looks like for your managers: