> For the complete documentation index, see [llms.txt](https://docs.smartbotpro.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.smartbotpro.io/mini-course/users-and-collection-of-information.md).

# Users and collection of information

As soon as the user writes to the bot, he automatically goes to the "Users" section:

![](/files/LPVMoNRpUreo2KcLA0sG)

This gives you an added edge if you're marketing or launching your own products. 

The classic scheme for launching a product is as follows: you make a landing page, describe the product, insert an application form. What is the problem: when a user comes to this landing, he is impersonal. He can leave at any moment: when he looks at a photo, reads about you, fills out an order form. 

Although this is usually tracked through systems like Google Analytics and Yandex.Metrica, the bot has a plus. Once a user has contacted a bot, you automatically get all of their contacts, which opens up new possibilities. 

Let's go back to our script and expand it a bit by gathering more information from the user. We already know the last name, first name or nickname from Telegram, so let's ask the phone:

![](/files/xpmhD3Azl2gFE2r3VC5V)

To pick up the user number, use the "Process message" block. 

Note that you can also right-click anywhere in the script and create the desired block. This is the same as the menu on the left:

![](/files/yvmkZdnsmLNYvKfiUNWW)

When the user writes something, the bot will process his response and save the data to the specified variable:

![](/files/t4N9CvKDXIaw3X4FVJ97)

A variable is a key by which either some value is written for each user, or a common, global value for all users at once. For example, a global counter of customers who have submitted an application. 

Now we need a phone. Therefore, I will create a variable with the same name and type "User" - it will be tied to a specific user. If we needed a common variable for all users at once, we would choose the "Global" type.

![](/files/oZf1NucJvvKEBGqTV995)

Now the bot will store the phone number. Let's add one more block to the script - so that the bot answers: "Thank you, we will call you back at %Phone%". 

Script testing can be started from a specific step. To do this, hover over the blue button next to it and click "run":

![](/files/uNg9CUgvjQJ0uAOU9YxH)

We check the script, we see that everything works. The bot saved the variable and now we can use it:

![](/files/MEtvnFxCIWiDhTTDeTwc)

Now in the "Users" section, you can add a new variable and see its value next to the user:

![](/files/c3XaaVlX9Ajef9Y8nbGb)